Refund policy
Returns & Exchanges
At Peakstride we want every run to feel better, not more complicated. If something isn’t right, here’s exactly how we’ll make it right.
1. Order Changes & Cancellations (first 24 hrs)
Changed your mind or typed the wrong address? Email info@peakstridesports.com within 24 hours of placing the order.
After 24 hours the parcel is already on its way and we can no longer alter or cancel it.
2. Exchanges & Replacements (30-Day Window)
If something isn’t right with your order, please contact us within 30 days of delivery and we’ll help resolve it.
Depending on the situation, this may include:
- A replacement item
- A size adjustment for the item ordered
To request an exchange or replacement, email info@peakstridesports.com with:
- Your order number
- A brief description of the issue
We aim to keep the process simple and fair.
3. Perfect Fit Guarantee
- If your sleeve doesn’t fit as expected, contact us within 30 days of delivery and we’ll help you get the correct size.
This includes one complimentary size replacement per item.
The Perfect Fit Guarantee is limited to one use per item and once a replacement size is issued, the original item is no longer eligible for return or refund.
4. Changed Your Mind?
If you’ve changed your mind, you can request a return within 30 days of delivery.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Original shipping fees are non-refundable.
- Returns are processed through our international returns centre.
- Refunds are issued once the return is received and processed.
To start your return, email info@peakstridesports.com with:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
5. Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
If an incorrect or incomplete address is provided and this results in a failed delivery, we are not responsible for the loss of the parcel.
In these cases, we’re happy to help resolve the issue with one of the following options:
- Reshipment to a corrected address (a small reshipping fee will apply to cover shipping and handling)
- Refund minus original shipping costs
If the parcel is returned to us by the carrier, we’ll contact you to arrange the next steps.
Need More Help?
Check our Help Centre for shipping times, sizing tips and other FAQs, or just drop us a message - we’re runners too and happy to help.